Post by MCDemuth on Mar 25, 2017 17:35:17 GMT
I was grocery shopping at Kroger this morning, and I needed a shopping cart to get and carry all the stuff I needed to buy... When I went to the checkout lanes, they only had the Self Service Express Checkouts open... I had too much stuff to use those, so I waited for one of the regular lanes to open... One of the Store Managers came up to me and said, they "don't open those until 9 AM on Saturdays! You have to use the" Self Service Express Checkouts...
Seriously? 9 AM on Saturdays?
I wasn't happy. I hate using those Self Service Express Checkouts, especially when you have a shopping cart full of groceries, because there is no room to ring up all of your groceries at that teeny tiny little kiosk... But, I wanted what was in my cart, so I didn't have any other choice.
As many of you know, to keep customers honest, you have to put your groceries in the bagging area, because it acts as a scale. If you ring up an item, and don't put it there, the computer goes nuts and gives you a hard time...
So, there I want trying to find a place to put all my stuff... And I had to do this by stacking "bags" of groceries on top of other "bagged" groceries.
I had a lot of bottles with liquid in them... Water, Sodas, ETC. Apparently, my groceries weighed so much, it was too much for the scale, and the whole thing locked up. I had to wait for the Self Service Express Checkout supervisor to come over, and I had to remove all my groceries out of the bagging area, and put it back in my cart... So I could continue with the rest of my groceries...
I complained to the supervisor about that, saying, that is why I went to the regular checkouts in the first place... He pointed out he questioned management's decision that day about only running Self Service Express Checkouts, but it didn't make a difference, and that I should blame them. I understood. I was able to get the rest of my groceries checkout and paid for...
To make things worse... About five minutes, after I started my terrible checkout experience, they finally opened a couple of regular checkout lanes, by calling for some store associates to come up front. Not sure why they didn't do that for me, and this was still before 9 AM!
Ugghh... This isn't the first time I have had problems with them having to open regular checkout lanes to wait on myself and other customers with shopping carts full of groceries.
What's the deal here? A big lane can always take express lane customers, but as I found out today, it doesn't work the other way around, and that is even if you can stand having people stare at you because you have more that 10-20 items that express lanes were designed for...
I have never had this much trouble before at any place else. Only Kroger.
Well from now on, I am going to wait for them to open a regular checkout for me... I will tell them why I won't use their Self Service Express Checkouts... and if they won't open a regular checkout... I am going to hand them my cart, and walk out of the store... and then I will call their HQ and complain.
If this is how they want to do customer service, then they can at least get those Self Service Full Checkout lanes like Meijer has... Enough is enough with these Self Service Express Checkouts.
Seriously? 9 AM on Saturdays?
I wasn't happy. I hate using those Self Service Express Checkouts, especially when you have a shopping cart full of groceries, because there is no room to ring up all of your groceries at that teeny tiny little kiosk... But, I wanted what was in my cart, so I didn't have any other choice.
As many of you know, to keep customers honest, you have to put your groceries in the bagging area, because it acts as a scale. If you ring up an item, and don't put it there, the computer goes nuts and gives you a hard time...
So, there I want trying to find a place to put all my stuff... And I had to do this by stacking "bags" of groceries on top of other "bagged" groceries.
I had a lot of bottles with liquid in them... Water, Sodas, ETC. Apparently, my groceries weighed so much, it was too much for the scale, and the whole thing locked up. I had to wait for the Self Service Express Checkout supervisor to come over, and I had to remove all my groceries out of the bagging area, and put it back in my cart... So I could continue with the rest of my groceries...
I complained to the supervisor about that, saying, that is why I went to the regular checkouts in the first place... He pointed out he questioned management's decision that day about only running Self Service Express Checkouts, but it didn't make a difference, and that I should blame them. I understood. I was able to get the rest of my groceries checkout and paid for...
To make things worse... About five minutes, after I started my terrible checkout experience, they finally opened a couple of regular checkout lanes, by calling for some store associates to come up front. Not sure why they didn't do that for me, and this was still before 9 AM!
Ugghh... This isn't the first time I have had problems with them having to open regular checkout lanes to wait on myself and other customers with shopping carts full of groceries.
What's the deal here? A big lane can always take express lane customers, but as I found out today, it doesn't work the other way around, and that is even if you can stand having people stare at you because you have more that 10-20 items that express lanes were designed for...
I have never had this much trouble before at any place else. Only Kroger.
Well from now on, I am going to wait for them to open a regular checkout for me... I will tell them why I won't use their Self Service Express Checkouts... and if they won't open a regular checkout... I am going to hand them my cart, and walk out of the store... and then I will call their HQ and complain.
If this is how they want to do customer service, then they can at least get those Self Service Full Checkout lanes like Meijer has... Enough is enough with these Self Service Express Checkouts.
