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Post by nutsberryfarm 🏜 on May 23, 2019 14:21:53 GMT
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Post by movielover on May 23, 2019 14:33:09 GMT
Funny stuff. Some of those simulations weren't too far off from the truth...lol
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mmexis
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Post by mmexis on May 23, 2019 23:39:25 GMT
Boy so true!! I worked for 10 years in a supermarket. What's missing today is the cell phone in everyone's hand.
And I also hear, what do you expect for minimum wage? Well..... I expect you to do your job.
Thanks for the laugh!
I have also never seen store aisles without some kind of "pop up" display in the middle. I get so pissed I just move them aside.
Needless to say, because of my cash experience, I'm one of the worst shoppers. I usually don't put up with any sh!t.
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Post by sweetpea on May 28, 2019 17:45:33 GMT
Lol, the lady wanting just 4 pork chops reminds me of Steve Martin in Father of the Bride with the hot dog buns. Even more funny, I get customers occasionally coming in the bakery, wanting me to cut the brownies in half because that's all they want. I take it that place didn't have a meat counter-I know all of ours did at that time. But that cashier....I am surprised she said have a nice day. If I get a crabby cashier, I am over the moon nice to her, & with sarcasm say You have a great day!! And I know I am weird, but I would rather bag my own groceries, since they don't teach them anymore the correct way. They used to back in the 70's/80's. You know like not putting heavy stuff on light/airy items. Or not putting paper stuff in with the frozen. It's usually common sense, but....
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mmexis
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Post by mmexis on May 29, 2019 5:01:01 GMT
Lol, the lady wanting just 4 pork chops reminds me of Steve Martin in Father of the Bride with the hot dog buns. Even more funny, I get customers occasionally coming in the bakery, wanting me to cut the brownies in half because that's all they want. I take it that place didn't have a meat counter-I know all of ours did at that time. But that cashier....I am surprised she said have a nice day. If I get a crabby cashier, I am over the moon nice to her, & with sarcasm say You have a great day!! And I know I am weird, but I would rather bag my own groceries, since they don't teach them anymore the correct way. They used to back in the 70's/80's. You know like not putting heavy stuff on light/airy items. Or not putting paper stuff in with the frozen. It's usually common sense, but.... I remember being trained for 2 weeks!!! before being let out on the floor. This was in the early 80s. Everything punched in by hands. Memorize the codes. Put all the cold stuff together. All the light stuff together. Learn how to do coupons. I bag my own groceries. I loved the customers that would say I want to return this and then the sticker (yes sticker!) was from another store. So when you told them "but you didn't buy this here" their answer was, "don't you sell it? What's the difference?" I think my favourite thing was the sound of 2 litre glass pop bottles falling over and exploding. So great.
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Post by klawrencio79 on May 29, 2019 19:42:25 GMT
I mean, the spill in the aisle, you have to notify the staff of the mess before they can clean it up. Grocery staffs aren't run by Charles Xavier. They don't have mystical abilities to sense when a mess has occurred.
And that lady with the pork chops, yeah she can eat shit. The time it took her to ask the stock boy to go through the case could have have been just as easily spent looking through the case herself. Otherwise, she could have taken a few steps over to the right and waltzed her lazy ass up to the counter and asked for exactly what she wanted.
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Post by divtal on May 29, 2019 20:18:25 GMT
I couldn't quite understand who produced that video, and/or for whom it was intended. It seems, obviously, staged and scripted - but, to what purpose? I'm hoping that it was meant for recently hired employees, without any background in customer service (or, common sense). Even then, I think it could have been presented more clearly, with a statement-of-policies to which new employees are expected to meet. I've been shopping in supermarkets, and small "indie" stores, for decades. The only thing that has come close to those kinds of examples of rudeness/incompetence happened in the meat department of a supermarket, when I was acknowledged by a butcher, who was cutting meats ... then, ignored for several minutes. I went to the Customer Service desk. The Assistant Manager asked me what I had wanted at the meat counter. I told him. He got it for me, immediately - and I was NOT charged for the lovely piece of salmon. (A friend suggested that I should have told him I was going to buy a rib-eye roast.  ) I have returned things, without a receipt, when the explanation is reasonable. I guess we have extraordinary employees in our local markets. |
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mmexis
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Post by mmexis on May 30, 2019 0:15:41 GMT
I had to go back and look at pork chop lady. I guess they don't eat leftovers at her house? She couldn't buy 6, cook 4 and freeze 2 (uncooked or cooked)? soooooooo precious. I also love the cashier reading the Enquirer.....
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Post by sweetpea on May 30, 2019 17:41:47 GMT
I couldn't quite understand who produced that video, and/or for whom it was intended. It seems, obviously, staged and scripted - but, to what purpose? I'm hoping that it was meant for recently hired employees, without any background in customer service (or, common sense). Even then, I think it could have been presented more clearly, with a statement-of-policies to which new employees are expected to meet. I've been shopping in supermarkets, and small "indie" stores, for decades. The only thing that has come close to those kinds of examples of rudeness/incompetence happened in the meat department of a supermarket, when I was acknowledged by a butcher, who was cutting meats ... then, ignored for several minutes. I went to the Customer Service desk. The Assistant Manager asked me what I had wanted at the meat counter. I told him. He got it for me, immediately - and I was NOT charged for the lovely piece of salmon. (A friend suggested that I should have told him I was going to buy a rib-eye roast. ) I have returned things, without a receipt, when the explanation is reasonable. I guess we have extraordinary employees in our local markets. "I guess we have extraordinary employees in our local markets" Yes, you do It's not to say, everyone out there is terrible. I grew up in a family business & it was engrained in us to be respectful, nice, smile on our face. Also, not to take crap from any customer...seriously. The customer is always right, does not ring true when they want to start screaming at you, because you don't carry the Milwaukee Tool they want. Several of us in our family have our own businesses, & we try to find employees that actually want to work. That means that when a customer asks a question, they want to find an answer...and they don't have this blank, bored expression on their faces. It is so hard to find these people. So you are very lucky to not have come across the "bad" ones.
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Post by divtal on May 30, 2019 20:33:41 GMT
Yes, it works both ways. For a time, I worked in retail (apparel), and customers can be difficult. But, again, I didn't find that to be the norm.
Another thing that occurred to me is that this area remains pretty strongly pro-labor. The grocery workers are well represented, and well paid. There are employees at my nearest Safeway, who have been there for 30 years, or more. But, the new-kids-on-the-block are good, too. Job frustrations, in any field, are challenging. Maybe their work environment makes a difference.
A few years ago, the workers at Safeway, and Lucky/Albertson's (those names went back and forth, a couple of times), went on what was projected to be a lengthy strike. Shoppers responded by buying groceries elsewhere, even though it meant standing in looonnnngggg lines, at limited chains, "indies," or Mom-N-Pops. It was massively spontaneous ... and, actually, a good feeling of community. I think that the strike lasted 8-9 days. The "powerhouses," lost enormous sums. The smaller stores made amazing amounts of money. No doubt, that was adjusted in taxes. The workers thanked the shoppers by offering pieces of See's Candies, with every checkout, for a couple of weeks.
It was pretty cool.
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Post by nutsberryfarm 🏜 on Jun 2, 2019 13:41:29 GMT
Yes, it works both ways. For a time, I worked in retail (apparel), and customers can be difficult. But, again, I didn't find that to be the norm. Another thing that occurred to me is that this area remains pretty strongly pro-labor. The grocery workers are well represented, and well paid. There are employees at my nearest Safeway, who have been there for 30 years, or more. But, the new-kids-on-the-block are good, too. Job frustrations, in any field, are challenging. Maybe their work environment makes a difference. A few years ago, the workers at Safeway, and Lucky/Albertson's (those names went back and forth, a couple of times), went on what was projected to be a lengthy strike. Shoppers responded by buying groceries elsewhere, even though it meant standing in looonnnngggg lines, at limited chains, "indies," or Mom-N-Pops. It was massively spontaneous ... and, actually, a good feeling of community. I think that the strike lasted 8-9 days. The "powerhouses," lost enormous sums. The smaller stores made amazing amounts of money. No doubt, that was adjusted in taxes. The workers thanked the shoppers by offering pieces of See's Candies, with every checkout, for a couple of weeks. It was pretty cool. worked in a clothing store too---the dressing rooms! 
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Post by klawrencio79 on Jun 3, 2019 18:23:34 GMT
I couldn't quite understand who produced that video, and/or for whom it was intended. It seems, obviously, staged and scripted - but, to what purpose? I'm hoping that it was meant for recently hired employees, without any background in customer service (or, common sense). Even then, I think it could have been presented more clearly, with a statement-of-policies to which new employees are expected to meet. I've been shopping in supermarkets, and small "indie" stores, for decades. The only thing that has come close to those kinds of examples of rudeness/incompetence happened in the meat department of a supermarket, when I was acknowledged by a butcher, who was cutting meats ... then, ignored for several minutes. I went to the Customer Service desk. The Assistant Manager asked me what I had wanted at the meat counter. I told him. He got it for me, immediately - and I was NOT charged for the lovely piece of salmon. (A friend suggested that I should have told him I was going to buy a rib-eye roast. ) I have returned things, without a receipt, when the explanation is reasonable. I guess we have extraordinary employees in our local markets. It's a textbook video they show to new hires during their orientation. Supermarkets, retail chain stores, a cell phone store, really any shop that is a chain where the employee will, in all likelihood, have direct contact with customers, will force their employees to watch these things. They're glorified after school specials. Of course, they could just simplify the entire process, and turn an 8 hour orientation day into a 5 second pep talk, by eliminating the video and telling them "don't be an asshole, have a nice day." Boom, done.
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mmexis
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Post by mmexis on Jun 4, 2019 3:34:41 GMT
@klawrencio, I never saw any stupid video when I was trained to work in the supermarket. But I DID get 2 weeks of training. We practiced using the cash register (no scanner) and learned how to properly bag groceries. Learned how to take coupons, write rain checks.
Now, they get 3 hours, on the floor, just scan and bag, scan and bag. Give them something slightly off and they have no clue. Coupons? percentages off? rainchecks? help!!!
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Post by klawrencio79 on Jun 4, 2019 14:28:46 GMT
@klawrencio, I never saw any stupid video when I was trained to work in the supermarket. But I DID get 2 weeks of training. We practiced using the cash register (no scanner) and learned how to properly bag groceries. Learned how to take coupons, write rain checks. Now, they get 3 hours, on the floor, just scan and bag, scan and bag. Give them something slightly off and they have no clue. Coupons? percentages off? rainchecks? help!!! I worked at Waldbaums back in 1994 for a short spell and I'll never forget this depressing, windowless, humorless, soulless back room they sat us in for a solid 2 hours while they showed us a 90-minute video and then lectured us about how the customer is always right. I left a piece of my dignity in that room that day. Really the best training you can give any grocery store employee is to just send them into Trader Joe's for 15 minutes, watch what their employees do, and then do that. Granted, Trader Joes actually takes care of its employees, so they tend to be happier and more helpful, but still, it's a pretty good guide as to how it should be done.
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mmexis
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Post by mmexis on Jun 5, 2019 2:56:31 GMT
The only other thing that I would hear from an employee today is, "What do you expect for minimum wage?" Well..... I expect you to do your job. When I started working in the dinosaur days, student minimum wage was $2.15 an hour. Yep, you can update that video by putting phones in their hands and inserting that line somewhere.
Thankfully, never EVER watched a training video of any kind.
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