Post by Deleted on Jan 5, 2020 2:14:30 GMT
Putting aside all the racial parts the OP alludes to, I think lately both customers and customer service reps are more likely to carry chips on their shoulders lately. Not sure why.
Kill them with kindness seems to usually work no matter what side of the transaction I've been on. I think people are running around with their shields up, and once they see no threat, they at least back down a little.
Kill them with kindness seems to usually work no matter what side of the transaction I've been on. I think people are running around with their shields up, and once they see no threat, they at least back down a little.