Panera screwed up - and handled it well.

I order from Panera a lot, and always order the fresh fruit cup which is always good! The last three times prior to these two times I ordered it, however, the strawberries were brown and mushy, the cantaloupe smelled sour, and the blueberries were smooshed and old. After the third time, I wrote to their quality feedback email, and they apologized profusely, and gave me a free meal (which I have yet to cash in - to much for lunch).

The store manager also apologized profusely after I did curbside pickup on Tuesday and let him know.

And today, when I got my order, there were TWO fresh fruit cups - and I only paid for one! I'll have one for breakfast tomorrow!