Post by divtal on Jun 6, 2020 20:55:22 GMT
Today I have declared my independence from all online customer-service surveys. I won't be rude. But, I will "reply" that I had a satisfactory experience with the company, and choose not to participate in surveys. (In the event that the experience wasn't satisfactory, I'll explain that. But, that's rare, for me.)
-- A favorite athletic equipment store (chain, now out out of business), asked me if I would take a satisfaction survey, and provided the website on the receipt. I really liked the staff, and the variety of inventory, so I said that I was happy to comply. The SAT's are not as long, and complicated, as that "survey." And, I was younger, then. There were 2 pages of questions, based on a scale of 1 to 10, about the most minute details of my shopping. "How satisfied were you with the time that it took an associate to greet you, after you entered the store?" Who pays any attention to that, when the focus is on a pair of shoes, and a tee shirt?
When I clicked on "continue," I found that I had moved into the essay phase of the inquisition. "Please explain your response to question 1?" They had to be kidding. I bailed, and called the store, explaining that I thought that they were great, but they needed to tell HQ, that this is ridiculous.
***
-- I joined a food/wine club that ships a small assortment of wines, and cheeses, every other month. They offer a "menu" before shipment, and you order from that. If you email/phone a question, you receive an inquiry on the how satisfied you were with the response from the "Concierge," who responded to you. It's a simple choice of "Satisfied," or "Unsatisfied." But, don't be fooled ... it doesn't end there. In a few days, you'll receive a message asking if you would care to share a few words, expanding on your experience. I didn't.
Yesterday, I ACTUALLY received a request from them, that I send some sort of dissertation to "Google Reviews," which I guess is similar to Yelp. Next, I suppose that they'll want an Op-Ed piece for The New York Times.
***
-- I needed ink cartridges for my printer. There is an Office Depot, about a mile from me. I shop there, often, but in-store shopping is off limits. Delivery/curbside pickup is all that's available, right now. I opted for delivery. I was happy that, yesterday, the ink arrived at my door. The deliverer just rang the doorbell, and got into his truck and left. I appreciated it ... and, even had a $10 tip for him/her, but too late.
Just now, I received a message from Office Depot, asking me to complete a "brief survey." The beginning question was "How likely would you be to recommend our service to your friends?" My friends are smart enough to understand that, if they need printer ink, they don't have to come me for counsel and advice. They'll do what we all do ... check Office Depot.
This is crazy. An understood exchange of money, for goods and services, completes the transaction!
-- A favorite athletic equipment store (chain, now out out of business), asked me if I would take a satisfaction survey, and provided the website on the receipt. I really liked the staff, and the variety of inventory, so I said that I was happy to comply. The SAT's are not as long, and complicated, as that "survey." And, I was younger, then. There were 2 pages of questions, based on a scale of 1 to 10, about the most minute details of my shopping. "How satisfied were you with the time that it took an associate to greet you, after you entered the store?" Who pays any attention to that, when the focus is on a pair of shoes, and a tee shirt?
When I clicked on "continue," I found that I had moved into the essay phase of the inquisition. "Please explain your response to question 1?" They had to be kidding. I bailed, and called the store, explaining that I thought that they were great, but they needed to tell HQ, that this is ridiculous.
***
-- I joined a food/wine club that ships a small assortment of wines, and cheeses, every other month. They offer a "menu" before shipment, and you order from that. If you email/phone a question, you receive an inquiry on the how satisfied you were with the response from the "Concierge," who responded to you. It's a simple choice of "Satisfied," or "Unsatisfied." But, don't be fooled ... it doesn't end there. In a few days, you'll receive a message asking if you would care to share a few words, expanding on your experience. I didn't.
Yesterday, I ACTUALLY received a request from them, that I send some sort of dissertation to "Google Reviews," which I guess is similar to Yelp. Next, I suppose that they'll want an Op-Ed piece for The New York Times.
***
-- I needed ink cartridges for my printer. There is an Office Depot, about a mile from me. I shop there, often, but in-store shopping is off limits. Delivery/curbside pickup is all that's available, right now. I opted for delivery. I was happy that, yesterday, the ink arrived at my door. The deliverer just rang the doorbell, and got into his truck and left. I appreciated it ... and, even had a $10 tip for him/her, but too late.
Just now, I received a message from Office Depot, asking me to complete a "brief survey." The beginning question was "How likely would you be to recommend our service to your friends?" My friends are smart enough to understand that, if they need printer ink, they don't have to come me for counsel and advice. They'll do what we all do ... check Office Depot.
This is crazy. An understood exchange of money, for goods and services, completes the transaction!
