njcardfan
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@njcardfan
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Post by njcardfan on Oct 26, 2019 18:38:46 GMT
How many remember when good customer service was the rule rather than the exception? I remember a day when you would pull into a service station and not only would someone pump your gas but someone would check your tires, oil, and clean your windshield. Today, you're lucky to get someone to pump you gas(we don't have self service in NJ). Or when you went to a restaurant you got good service and if the service sucked, that restaurant wasn't around very long. Today, more often than not, asking for ketchup has the server looking at you like you're putting them out. And don't get me started on fast food restaurants. Just once I'd like to go to McDonald's and not have my order screwed up or not get a straw or napkins. I mean, it's not rocket science. The only 2 places where my order is never screwed up are Chick-Fil-A and Taco Bell.
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Post by Ass_E9 on Oct 27, 2019 2:42:46 GMT
Perhaps I've just been very lucky, but I rarely experience bad customer service.
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Post by twothousandonemark on Oct 27, 2019 3:46:27 GMT
Several of my worsts are merely due to rude clownstick customers ahead of me who wrecked the vibe. They weren't malicious to me as reaction, but a rude customer can ruin someone's entire hour.
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Post by TutuAnimationPrincess on Oct 27, 2019 3:50:18 GMT
I actually think customer service is making a come back. People's aversion to large chains and automation are making people judge human interaction with a lot of discretion. From what I've seen locally, the places with the best customer service tend to have the most success
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Post by petrolino on Oct 27, 2019 4:17:43 GMT
I have to take computerised modules in customer service as part of my annual contractual agreement, regardless of whether the company I work for raises wages to meet annual rise in living costs.
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njcardfan
Sophomore
@njcardfan
Posts: 628
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Post by njcardfan on Oct 27, 2019 10:40:06 GMT
Here's another example. Every Sunday and Monday night I stop at my closest Dunkin' Donuts for coffee before heading to work. I pull into the drive thru, place my order, and round the corner to the window and there's another car in front of me with their hand out the window holding their money and no one is taking it. After 10 minutes I left. But I find it amazing how a place like Chick-Fil-A can have such wonderful customer service while most other fast food places do not. Here's an example from last week. We pull into CFA and there is an extremely long line. So long that we're almost into the roadway. Had to be at least 20 cars in front of me. I looked at my clock and it's 3:15pm. The line was long but moving. We order(they usually have 2 or 3 kids with iPads when it's really busy...which is pretty much always, taking orders with someone else at a kiosk for receipts). When I finally pulled up to the window my clock read 3:21pm. 6 minutes. 6 minutes to be the 20th car in line to getting my order. 6 minutes. AND, you always, ALWAYS get service with a smile and the order is rarely, if ever, wrong. By contrast, I can be the only car at my local McDonald's and have it take 6 minutes just to take my order, another 10 to get it, and there's almost always something missing, especially if I have the audacity to order something like McNuggets because they'll either forget the sauce or give me the wrong one. Can someone explain this to me? Why is there such a big difference in service experience? And why do fast food places always put the fries on top of the napkins or the napkins on top of the fries? CFA is guilty of this as well.
Oh, funny story. Across from CFA is an Arby's. To be frank, I don't know how this place is still open because there's never more than 1 or 2 customers there at any given time(by contrast, Taco Bell which is next door can get as busy as CFA at times). Anyhoo, wife and I decided to stop there one day(because, IMO, they have a good product). We were literally the only customers they had at that time. They still somehow managed to get our order wrong.
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Post by alpha128 on Oct 27, 2019 19:51:29 GMT
I had a memorably bad customer service experience at an airport Starbucks. I had experienced flight delays, it was late and I was tired. I ordered my usual, plain black coffee, no sugar. When I gave my order, the Starbucks employee repeated it back to me, and then said, "Boring!" Prior to that, I had been planning to order a muffin as well, but decided to not to give them any more of my money than was absolutely necessary.
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njcardfan
Sophomore
@njcardfan
Posts: 628
Likes: 353
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Post by njcardfan on Oct 27, 2019 21:54:52 GMT
I had a memorably bad customer service experience at an airport Starbucks. I had experienced flight delays, it was late and I was tired. I ordered my usual, plain black coffee, no sugar. When I gave my order, the Starbucks employee repeated it back to me, and then said, "Boring!" Prior to that, I had been planning to order a muffin as well, but decided to not to give them any more of my money than was absolutely necessary. I would have let them pour it then say you changed your mind. Or better yet, tell them, "You know, you're right. Give me a Venti cappuccino", let them make it, then go. "Ah crap. I don't have any money". And walk away.
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Post by alpha128 on Oct 27, 2019 23:49:32 GMT
I had a memorably bad customer service experience at an airport Starbucks. I had experienced flight delays, it was late and I was tired. I ordered my usual, plain black coffee, no sugar. When I gave my order, the Starbucks employee repeated it back to me, and then said, "Boring!" Prior to that, I had been planning to order a muffin as well, but decided to not to give them any more of my money than was absolutely necessary. I would have let them pour it then say you changed your mind. Or better yet, tell them, "You know, you're right. Give me a Venti cappuccino", let them make it, then go. "Ah crap. I don't have any money". And walk away. I was too tired to be that clever. And being that tired, I needed the coffee.
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Post by transfuged on Apr 30, 2024 16:45:37 GMT
I would have let them pour it then say you changed your mind. Or better yet, tell them, "You know, you're right. Give me a Venti cappuccino", let them make it, then go. "Ah crap. I don't have any money". And walk away. I was too tired to be that clever. And being that tired, I needed the coffee. If hungry, I would have ordered and eaten the cake. Yes, black coffee is... now, wait. Coffee is an exotic beautiful plant. There’s nothing boring about coffee. It’s quite exciting, so to say.
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Post by Cat on Apr 30, 2024 16:56:47 GMT
I agree with the overall theme, but in my experience in hearing about fast-food order mistakes it always seems like an American thing. I've been interested in it in passing because I worked in the restaurant industry. I hear this conversation so I ask around, and not to sound like a wet blanket but my conclusion is always that it's rarer than the conversation about it would have one believe, or if it's rampant, then it's not there. It's not like it never happens, but this thread actually reminds me how much of an epidemic it used to sound like and I just don't see it. Not here at least.
When I think customer service, I think people on the phones, and for the most part, they're fine if you're lucky enough to get a hold of a human. Sometimes I think customer service is set up to discourage people from waiting the distance for help, like it's its own firewall. The people on the other end are usually find, but getting to them is like going through a gauntlet. That annoys me.
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Post by moviebuffbrad on Apr 30, 2024 20:16:47 GMT
I had a memorably bad customer service experience at an airport Starbucks. I had experienced flight delays, it was late and I was tired. I ordered my usual, plain black coffee, no sugar. When I gave my order, the Starbucks employee repeated it back to me, and then said, "Boring!" Prior to that, I had been planning to order a muffin as well, but decided to not to give them any more of my money than was absolutely necessary. How did they say it? They might have been goofing around. My only bad Starbucks experience was when I ordered a drink, and found one of the employee's long purple hairs in it. Like some others on here, it's rare that I've had outright bad customer service. Once I had a free entree deal at Ihop and the waitress, an older woman, was extremely bitchy to me. Probably assumed she wasn't getting a tip. Likewise, I once ordered at Carl's Jr and one of the items was missing, so I went back in and the employee (also an older woman) acted like I was Danny Ocean trying to hustle them for a free $1.50 sandwich. If you'll notice a theme - I've been on both sides of the fence, server and servee, and usually it's older people that are also the more obnoxious customers. It's legitimately startling how impatient they can be. Yet the generations after are the "microwave" generations with their internet and phones and constant need of stimulation. I don't get it. As for getting orders wrong, that's one thing I love about ordering on apps. The risk of miscommunication is dramatically reduced, and what I want is right there for them in ink.
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Post by alpha128 on May 1, 2024 0:21:15 GMT
I had a memorably bad customer service experience at an airport Starbucks. I had experienced flight delays, it was late and I was tired. I ordered my usual, plain black coffee, no sugar. When I gave my order, the Starbucks employee repeated it back to me, and then said, "Boring!" Prior to that, I had been planning to order a muffin as well, but decided to not to give them any more of my money than was absolutely necessary. How did they say it? They might have been goofing around. In the following video clip, Homer Simpson gives a pretty good imitation. They sounded like they were passing judgment on me for being insufficiently entertaining.
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Post by transfuged on May 1, 2024 7:01:43 GMT
How did they say it? They might have been goofing around. In the following video clip, Homer Simpson gives a pretty good imitation. They sounded like they were passing judgment on me for being insufficiently entertaining. I was not aware cups of hot blood were available at Starbucks. Aside from ordering this, if black coffee is not exciting anymore what can they expect that would give them a kick, cocaïne ?
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Post by alpha128 on May 1, 2024 22:47:37 GMT
In the following video clip, Homer Simpson gives a pretty good imitation. They sounded like they were passing judgment on me for being insufficiently entertaining. I was not aware cups of hot blood were available at Starbucks. Aside from ordering this, if black coffee is not exciting anymore what can they expect that would give them a kick, cocaïne ? Perhaps they were expecting me to order something that more closely resembled a dessert than an actual cup of coffee? For example:
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Post by transfuged on May 1, 2024 23:08:14 GMT
I was not aware cups of hot blood were available at Starbucks. Aside from ordering this, if black coffee is not exciting anymore what can they expect that would give them a kick, cocaïne ? Perhaps they were expecting me to order something that more closely resembled a dessert than an actual cup of coffee? For example: Quite so. There might be enough sugar in these products to get a guinea pig diabetic and crazy.
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