sunshine
Sophomore
@sunshine
Posts: 918
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Post by sunshine on Jun 16, 2023 18:10:54 GMT
I was using my air fryer and pulled the basket out to check what I was cooking. It slipped from my hands and hit the floor. This air fryer has a double layer window in it and when it hit the floor, the inner glass shattered. I removed all of the broke pieces, but was wondering if it is still safe to use the air fryer. I sent a message to the company and they want to see a picture of it. (I can't) I'm not asking them to replace it, I just want to know if it's still safe to use. Not sure if the outside window can take the heat without the inner window in place.
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Post by klawrencio79 on Jun 20, 2023 17:44:43 GMT
I'd err on the side of caution with something like that. Those double panes are there for a reason and if one of them shatters, it has to compromise the integrity of the device. It's a shame Bed Bath and Beyond went under, because you could have walked in there, with no receipt, and swapped it out for a new one, even if you didn't buy it there.
I'd take the company up on them replacing it if they offer. Most companies these days (not all, for sure, but most), have to use customer service to get a leg up on their competitors as increasing costs cause decreased margins.
More importantly....what were you making??
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Post by NJtoTX on Jun 20, 2023 19:31:36 GMT
It's not going to be energy efficient and heat will escape, so you would have to adjust temperatures, which will probably mean it won't get to 400F or 200C inside. And you might get burned on the glass. I doubt it would break unless it's already compromised from the fall.
Then again, the outer glass may not be tempered since it's not designed for direct high heat.
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sunshine
Sophomore
@sunshine
Posts: 918
Likes: 1,232
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Post by sunshine on Jun 23, 2023 0:35:06 GMT
"More importantly....what were you making??"
BBQ chicken wings!!
Thanks for the advice klawrencio79 and NJtoTX. That's pretty much what I was thinking. I'm still trying to take a good photo of the inside of the air fryer to send them. If nothing else, I'll ask if I can buy a replacement basket. Probably be cheaper to just buy a whole new one.
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Post by NJtoTX on Jun 23, 2023 1:11:43 GMT
I got a new basket and crisper tray sent to me by Gourmia, but they wanted serial number, photos, I think receipt.
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sunshine
Sophomore
@sunshine
Posts: 918
Likes: 1,232
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Post by sunshine on Jun 25, 2023 1:28:06 GMT
I sent the company another e-mail. I bought it thru Amazon. Waiting to see what they say next.
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sunshine
Sophomore
@sunshine
Posts: 918
Likes: 1,232
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Post by sunshine on Jun 26, 2023 1:30:07 GMT
Got a message back from the company. They said it wasn't safe to continue to use it and they don't sell a replacement basket. Oh, well I tried.
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