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Post by Nora on Jul 9, 2019 0:39:42 GMT
so listen to this: you buy a ticket. its europe to the usa. you dont handle flying well so u buy a first class ticket to at least have the comfort. you are all set to fly 2 pm tomorrow. you go to sleep feeling ready to get up at 9:30 am to go to the airport at about 10:30 am the next day.
at 3am you wake up cause u are thirsty and on your way to the kitchen you check your phone. there is a casual seeming email from delta. you are all checked in for your flight so you dont expect there is anything to do for you, but you open the email anyway.
u find out they CHANGED your flight and u are now scheduled to depart at 10 am (in seven hours from now mind you!!) go through a different route and connecting in a different country And u are now assigned a coach seat.
imagine that.
how can they do that, how can they expect someone will be ready 4 hours before their original flight time more over if they only got the news during the night (what if u didnt wake up at 3 am right?) ... and to add insult to the injury they downgrade your seat.
after 55 minutes of various calls i worked it out but man, the energy and stress and damages connected to it and the audacity of delta, the email didnt even say “sorry to do this to u” no call no nothing. just a casual notice you are now departing... 4hours early (!), fly via different country and sit in economy...(!!!)
wow. i am just stunned.
its probably the worst customer experience of my life. have you had something like that happen?
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Post by Sulla on Jul 9, 2019 1:19:25 GMT
I've flown Delta more times than any other airline. But the last time was in 2010, 3 times in the 2000s and a dozen times in the 1990s. I've never even heard of such a thing. I always plan ahead as you described. When it comes to punctuality, I'm The Count of Monte Cristo. Yes, it's very shitty and I'd be very pissed off.
How did you work it out?
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Post by Nora on Jul 9, 2019 1:27:20 GMT
I've flown Delta more times than any other airline. But the last time was in 2010, 3 times in the 2000s and a dozen times in the 1990s. I've never even heard of such a thing. I always plan ahead as you described. When it comes to punctuality, I'm The Count of Monte Cristo. Yes, it's very shitty and I'd be very pissed off. How did you work it out? new flight (with the original route and seat assignment) the day after and they pay for the night in a hotel that was missed as a result. But the stress and time that it took to work it out and the fact that had I not read it and had I not called they would have tried to pull it off and just expect someone to just be ok with a downgrade And flying through a diff country And be available 4 hours before is just mind boggling ... incredible. I mean I had flights that were connecting to other events when even if I wanted to I wouldn’t be able to depart 4 hours early.
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Post by Sulla on Jul 9, 2019 1:49:41 GMT
I've flown Delta more times than any other airline. But the last time was in 2010, 3 times in the 2000s and a dozen times in the 1990s. I've never even heard of such a thing. I always plan ahead as you described. When it comes to punctuality, I'm The Count of Monte Cristo. Yes, it's very shitty and I'd be very pissed off. How did you work it out? new flight (with the original route and seat assignment) the day after and they pay for the night in a hotel that was missed as a result. But the stress and time that it took to work it out and the fact that had I not read it and had I not called they would have tried to pull it off and just expect someone to just be ok with a downgrade And flying through a diff country And be available 4 hours before is just mind boggling ... incredible. I mean I had flights that were connecting to other events when even if I wanted to I wouldn’t be able to depart 4 hours early. Well I suppose that's the best you can expect. They pull this crap because people accept it. Most people probably don't have a choice. What really irks me is the domino effect. When others can't keep agreed upon schedules, it means I'm forced to change my schedule. That, in turn, means someone else who's picking me up from the airport has to change their schedule. It's incompetence and I would reconsider flying with them again.
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Post by Nora on Jul 9, 2019 2:08:38 GMT
new flight (with the original route and seat assignment) the day after and they pay for the night in a hotel that was missed as a result. But the stress and time that it took to work it out and the fact that had I not read it and had I not called they would have tried to pull it off and just expect someone to just be ok with a downgrade And flying through a diff country And be available 4 hours before is just mind boggling ... incredible. I mean I had flights that were connecting to other events when even if I wanted to I wouldn’t be able to depart 4 hours early. Well I suppose that's the best you can expect. They pull this crap because people accept it. Most people probably don't have a choice. What really irks me is the domino effect. When others can't keep agreed upon schedules, it means I'm forced to change my schedule. That, in turn, means someone else who's picking me up from the airport has to change their schedule. It's incompetence and I would reconsider flying with them again.
yeah. all they had to do was insert “we are sorry, this is why its happening and these are your options” intot he email and I would look at it much differently. this way it absolutely was the domino effect. after dealing with them i had to call the hotel after hotel i had to call tje car service after car service call the event and the friend who was expecting the plane to get there tomorrow etc etc and reschedule all of it for everybody... i mean luckily it wasnt anything serious like a acheduled doctors appointment or someones funeral or wedding to attend but stil, messing with ones vacation still sucks...
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Post by mstreepsucks on Jul 9, 2019 2:09:34 GMT
sorry.
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Post by Nora on Jul 9, 2019 2:11:59 GMT
thank u, ill take it since delta forgot how to say this word apparently
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Post by WarrenPeace on Jul 9, 2019 7:57:49 GMT
What country do you live in? Where did this happen? Because I would expect this to happen to an American living in America and not someone from Europe or England where they are nicer and polite about such things.
And I'm also surprised to find out it happens to someone who paid all that for First Class? I always thought they treated FC passengers like royalty.
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Post by WarrenPeace on Jul 9, 2019 7:59:37 GMT
Never experienced bad customer service from any airlines that I can recall.
I have been treated or thought of as a criminal at certain TSA security checkpoints. Sometimes they have been real nice and other times they are assholes.
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Post by mecano04 on Jul 9, 2019 13:20:32 GMT
What country do you live in? Where did this happen? Because I would expect this to happen to an American living in America and not someone from Europe or England where they are nicer and polite about such things. And I'm also surprised to find out it happens to someone who paid all that for First Class? I always thought they treated FC passengers like royalty. I guess you never took a flight with Air France then had to deal with Parisian employees at the customer service desk.
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Post by Nora on Jul 9, 2019 13:52:49 GMT
What country do you live in? Where did this happen? Because I would expect this to happen to an American living in America and not someone from Europe or England where they are nicer and polite about such things. And I'm also surprised to find out it happens to someone who paid all that for First Class? I always thought they treated FC passengers like royalty. i live in the US and it involved US owned Delta - the email came from Delta directlly, I had to call the 800 delta number, all US... So i dont think the fact that the flight originated from EU had anything to do with it... I agree on the FC passengers Usually being treated very well thats also why it surprised me that they would not only change the flighr itself but also downgrade the passanger. Dela did surprise me with this approach to be honest, I didnt have an experience This bad with them. But will seriously reconsider flying with them from now on...
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Post by politicidal on Jul 9, 2019 14:41:58 GMT
thank u, ill take it since delta forgot how to say this word apparently Their customer service training probably wipes out all memory of that phrase anyway.
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Post by Ass_E9 on Jul 9, 2019 15:18:14 GMT
Turned out not to be the Delta Burke thread I was expecting.
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Post by WarrenPeace on Jul 9, 2019 16:13:42 GMT
What country do you live in? Where did this happen? Because I would expect this to happen to an American living in America and not someone from Europe or England where they are nicer and polite about such things. And I'm also surprised to find out it happens to someone who paid all that for First Class? I always thought they treated FC passengers like royalty. I guess you never took a flight with Air France then had to deal with Parisian employees at the customer service desk. Point taken.
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Post by Catman on Jul 9, 2019 17:02:08 GMT
Catman was expecting some nasty words about the sorority.
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Post by Nora on Jul 9, 2019 18:30:44 GMT
Catman was expecting some nasty words about the sorority. that’s what u get for the BDSM click bait
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Post by Nora on Jul 10, 2019 0:18:43 GMT
Admin i didnt know, so for my education, is the F word forbidden here including when spelled incomplete?
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Post by Admin on Jul 10, 2019 0:48:56 GMT
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Post by Nora on Jul 11, 2019 1:58:23 GMT
so today the flight was delayed by 3 hours, aargh.
furthermore a small item fell into the passenger seat and could not be retrieved back by the passenger or the crew. the crew was going to call the mechanics to take the seat apart but were unable to provide a clear instruction how to get the item from them then.
they said to go to claims at the landing airport. at 1am after 19 hours of travel. at the claims they refer the passanger back to delta. called detla who told me to report it to lost ans found at the airport. gave me number. called that number who told me they dont deal with items lost on board and i must contact the airlines.
now airlines told me to fill out a form and wait for a week or so. time spent on the phone or waiting for answers or callback again over an hour. motherefin delta. never again.
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Post by darkpast on Jul 11, 2019 5:42:09 GMT
that is horrible, but i think Delta is the best airlines for Americans, all other airlines are total shit
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